Frequently Asked Questions
you Asked We Answered
Can you accommodate dietary restrictions or special requests
Yes, of course! Craving something that’s not on our menu? Want us to make a dessert without flour, eggs, or sugar? Okay, that one might be a little hard. As a scratch kitchen, we are able to offer fully custom menu creations. Whether it’s recreating Nonna’s recipe, or if remember that one delicious thing from that one great place, let us know!
What do I need to secure my event?
Only a deposit and signed contract will secure your date. The amount of your deposit is dependent on the time of your event.
For events more than 60 days away, we require a 30 percent deposit
For events more than 30 days, and less than 60 days, we require a 50 percent deposit
For events less than 30 day away, we require payment in full to secure your date
When can I change my guest count?
Once we are 30 days from your event, that’s when our kitchen and production team jump into action. Your guest count can continue to go up until we are 48 hours from your event.
Why do I need a Chef at my event?
Your Event Chef will stage and finish the touches on all the food before the serving staff brings it out. The garnish, sauces and staging is all done on site. They are also responsible for the set up of any display tables.
how far in advance do i need to book my event?
We are a scratch kitchen, which limits the number of bookings we take per daily requests. We recommend booking your event as soon as possible to guarantee your date. We cannot hold dates without a deposit and are typically booked out 6-8 months in advance in high season.
is gratuity included in the invoice?
Our 22 percent administrative fee allows us to deliver a seamless experience from planning through execution. It helps cover coordination, staffing management, scheduling, logistics, insurance, and operational costs that ensure your event runs smoothly. This fee is not a gratuity for staff. Rest assured, all of our team members make living wages so gratuity is not required or expected. 100 percent of any gratuity given goes fully to the on-site staff working the event, which they are very grateful for.
Can I make changes to my event after I sign the contract?
Absolutely, a signed contract and deposit secures your date with us, it does not look you into a menu or style of service.
Do you include decor?
If food touches it, we take care of it. All the pretty designs, florals, and decor that is not used to serve food are provided by incredible 3rd party vendors, and are not included in your food and beverage proposal with us. See some florals you love, or a rental item you must have? Let us know and we will bring it to life.
are tables and chairs included?
Tables for food and service are always included and not an additional expense.
Tables and chairs for guests to consume food are not included. Need tables, or chairs? Let us know, we can provide almost anything event-related you desire.
As a family-owned and operated business, we commit intently to employee development
While educational and career-related experience is a bonus, we first look for individuals with a passion for hospitality, weddings and events, and people. The right person with this passion is guaranteed to be a leader at Serve & Savour once they are under our wing.
